Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects personal information obtained from visitors and users ("you" or "your") of our website located at ranchs-pizza.digital (the "Website") and through our food ordering services, loyalty programs, and any other online or offline interactions with our business.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. Please read this Privacy Policy carefully before using our Website or services. By accessing or using our Website, placing an order, or otherwise engaging with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of our Website and services immediately.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. Our primary means of contact are as follows:

For all privacy-related inquiries, requests, or complaints, please contact us using the information provided above or refer to Section 14 of this Policy for detailed contact instructions.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• All visitors to our Website at ranchs-pizza.digital
• Customers who place online food orders through our Website or affiliated platforms
• Individuals who register for our loyalty or rewards programs
• Individuals who subscribe to our marketing emails, newsletters, or promotional communications
• Individuals who contact us through email, phone, or any online contact form
• Individuals who participate in surveys, contests, or promotional campaigns we conduct

This Policy does not apply to third-party websites, applications, or services that may be linked from our Website. We encourage you to review the privacy policies of those third parties independently, as we have no control over their data practices.

3. Information We Collect

We collect various categories of personal information depending on how you interact with us. Below is a detailed breakdown of the types of data we may collect.

3.1 Personal Identification Information

When you create an account, place an order, or contact us directly, we may collect:

• Full name
• Email address
• Telephone number
• Mailing or delivery address
• Date of birth (for age verification or birthday promotions)
• Username and password (for registered accounts)

3.2 Payment and Transaction Information

If you place an order through our Website, we collect transaction-related information, which may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address
• Order history and purchase records
• Delivery preferences and instructions

Please note that we do not store full credit card numbers on our servers. All payment data is processed by PCI-DSS compliant third-party payment processors.

3.3 Usage and Behavioral Data

We automatically collect certain information when you visit or use our Website, including:

• Pages visited and time spent on each page
• Links clicked and navigation paths
• Search queries made within the Website
• Referring URLs (how you arrived at our Website)
• Frequency and duration of visits
• Items added to or removed from your cart

3.4 Device and Technical Information

We collect technical data about the devices and software you use to access our Website, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Time zone
• Unique device identifiers

3.5 Location Information

With your permission, we may collect your approximate or precise geographic location to facilitate delivery services, show nearby promotions, or enhance your user experience. You may opt out of location sharing through your browser or device settings at any time.

3.6 Communications Data

If you contact us via email, telephone, or our online contact form, we may retain records of that correspondence, including the content of your messages and our responses.

3.7 Cookie and Tracking Data

We use cookies and similar tracking technologies (such as web beacons and pixel tags) to collect data about your interactions with our Website. For more detailed information, please refer to Section 10 of this Policy.

3.8 User-Generated Content

If you submit reviews, feedback, photographs, or other content to us through the Website or any linked review platforms, we may collect and store that content.

4. How We Use Your Information

Pizza Ranch uses the personal information we collect for a variety of lawful purposes, as described below:

4.1 Providing and Improving Our Services

• Processing and fulfilling your food orders
• Managing your account and login credentials
• Sending order confirmations, receipts, and delivery updates
• Responding to your customer service inquiries and resolving complaints
• Improving the functionality, usability, and content of our Website
• Developing new menu items, features, and service offerings

4.2 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• Personalizing marketing messages based on your preferences and order history
• Notifying you of loyalty rewards, discount programs, and seasonal promotions
• Conducting surveys or requesting feedback about your experience

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email we send or by contacting us directly at [email protected].

4.3 Analytics and Research

• Analyzing usage patterns to understand how customers interact with our Website
• Conducting market research and audience analysis
• Measuring the effectiveness of marketing campaigns
• Generating aggregated and anonymized statistical reports

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement agencies
• Detecting, preventing, and addressing fraud, unauthorized access, or other illegal activities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of Pizza Ranch and our customers

4.5 Business Operations

• Managing internal record-keeping and auditing functions
• Processing payments and managing billing
• Facilitating business continuity, including disaster recovery operations

5. Legal Bases for Processing

As a business operating in the United States, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing your data is necessary to fulfill orders, provide services, and carry out our obligations to you as a customer.
• Legitimate Interests: We may process your data to pursue our legitimate business interests, such as improving our Website, detecting fraud, and maintaining the security of our systems, provided those interests are not overridden by your rights.
• Consent: Where required by law, we will obtain your explicit consent before processing your data for purposes such as marketing communications or non-essential cookies.
• Legal Obligation: We may process your data when we are legally required to do so, such as in response to a court order or regulatory requirement.

6. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

6.1 Service Providers and Business Partners

We may share your information with trusted third-party vendors who assist us in operating our Website and delivering our services. These include:

• Payment processors – to securely handle credit and debit card transactions
• Delivery and logistics partners – to fulfill food delivery orders
• Email marketing platforms – to manage and send promotional communications
• Web analytics providers – such as Google Analytics, to analyze Website traffic
• Customer relationship management (CRM) software providers – to manage customer interactions
• Cloud hosting and IT service providers – to store and secure our data infrastructure

All third-party service providers are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any purpose other than providing services to Pizza Ranch.

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect and defend the rights, property, or safety of Pizza Ranch, our customers, or the public
• Investigate or prevent fraud, security breaches, or other illegal activities

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred to a successor entity. We will provide notice and, where required, seek your consent before your personal data is transferred or becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, or analytical purposes.

7. Data Security

We take the security of your personal information very seriously. Pizza Ranch has implemented a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it, and such access is subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection: Our servers are protected by firewalls and intrusion detection systems designed to block unauthorized access.
• Regular Security Audits: We conduct periodic reviews and assessments of our data security practices and systems.
• PCI-DSS Compliance: Payment card data is handled in accordance with Payment Card Industry Data Security Standards (PCI-DSS).
• Data Minimization: We collect only the minimum amount of personal data necessary for the stated purpose.

7.2 Limitations

Despite our best efforts, no method of electronic transmission or data storage is 100% secure. We cannot guarantee absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at [email protected].

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

When personal data is no longer needed, we will securely delete, destroy, or anonymize it in accordance with our internal data retention and disposal procedures.

9. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. Pizza Ranch respects and supports these rights and will respond to valid requests within the timeframes required by applicable law.

9.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the purposes for which it is used and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. Please note that Pizza Ranch does not sell personal information for monetary consideration.
• Right to Limit Use of Sensitive Personal Information: You may limit our use of sensitive personal information to only what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you services, charge you different prices, or provide a different level of quality based on your privacy choices.

9.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal data, subject to legal retention obligations.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.

9.3 How to Exercise Your Rights

To submit a privacy rights request, please contact us by:

• Email: [email protected]

We may need to verify your identity before processing your request to ensure we do not disclose information to unauthorized parties. We will respond to verifiable requests within 45 days. If additional time is needed, we will inform you in writing.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, analyze traffic patterns, and support marketing activities. A cookie is a small text file stored on your device when you visit a website.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Website to function properly, such as maintaining your login session or shopping cart contents. They cannot be disabled.
• Performance and Analytics Cookies: These help us understand how visitors interact with our Website by collecting anonymized usage data. (e.g., Google Analytics)
• Functional Cookies: These remember your preferences and settings to personalize your experience.
• Marketing and Targeting Cookies: These are used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

10.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be alerted when a new cookie is placed. Please note that disabling certain cookies may affect the functionality and user experience of our Website.

For more detailed information about the specific cookies we use, the purposes for which they are used, and your options for managing them, please refer to our Cookie Policy, which is available on our Website.

11. Children's Privacy

Pizza Ranch does not direct its online services to minors. If you are under 18 years of age, please do not use our Website or submit any personal information to us. If you are a parent or legal guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent.

12. International Data Transfers

Pizza Ranch is based in the United States, and all information collected through our Website is primarily processed and stored on servers located in the United States. If you are accessing our Website from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your home country.

By using our Website or providing us with your personal information, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

Where we are required by applicable law to implement additional safeguards for international data transfers, we will do so using mechanisms such as standard contractual clauses or other legally recognized transfer mechanisms.

13. Applicable Laws and Regulatory Compliance

Pizza Ranch is subject to, and committed to complying with, applicable United States federal and state privacy laws and regulations, including but not limited to:

• Federal Trade Commission Act (FTC Act): We comply with FTC guidelines on consumer protection and unfair or deceptive trade practices relating to privacy and data security.
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): We honor the privacy rights of California residents as described in Section 9.1 of this Policy.
• CAN-SPAM Act: All commercial email communications from us comply with the CAN-SPAM Act, including providing opt-out mechanisms.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13.
• Payment Card Industry Data Security Standards (PCI-DSS): We maintain compliance with PCI-DSS for all payment processing activities.

As privacy laws continue to evolve across different U.S. states, we monitor regulatory developments and update our practices accordingly. If your state has enacted a comprehensive consumer privacy law that grants you additional rights, we will respect those rights to the extent required by law.

14. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us using the details below:

We will acknowledge receipt of your inquiry within 5 business days and provide a substantive response within 45 days, or such other period as required by applicable law. If we need additional time to respond, we will notify you of the reason and the extended timeframe.

15. Filing a Complaint with a Regulatory Authority

If you are not satisfied with our response to your privacy request or believe that we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority.

15.1 United States – Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection in the United States, including privacy and data security matters. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Residents – California Privacy Protection Agency (CPPA)

California residents who wish to exercise their rights under the CCPA/CPRA or file a complaint may contact the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office. We encourage you to visit your state's official government website for contact information and complaint filing procedures.

We encourage you to contact us first so that we may attempt to resolve your concern directly before you escalate to a regulatory authority.

16. Third-Party Links and External Websites

Our Website may contain links to third-party websites, applications, or social media platforms (such as Facebook, Instagram, or Twitter). These links are provided for your convenience and informational purposes only. Clicking on a third-party link will direct you away from our Website to an external site.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We strongly advise you to read the privacy policy of every website you visit. Pizza Ranch is not responsible for the privacy or security practices of any linked third-party site.

17. Do Not Track Signals

Some web browsers may send "Do Not Track" (DNT) signals to websites. As of the effective date of this Privacy Policy, there is no uniform industry standard for how websites should respond to DNT signals. We currently do not alter our data collection or usage practices in response to DNT signals from your browser. However, you may use the cookie management options described in Section 10 to limit certain forms of tracking.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or the way we handle personal data. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (where required by applicable law)
• Displaying a prominent notice on our Website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes have been posted constitutes your acceptance of the updated Privacy Policy.

If any change to this Privacy Policy requires your consent, we will obtain that consent before implementing the change.

19. Automated Decision-Making and Profiling

We may use automated tools to analyze customer data for purposes such as personalizing marketing content, detecting fraud, and improving service delivery. However, Pizza Ranch does not make decisions that produce significant legal effects about individuals solely based on automated processing without human review. If you have concerns about how automated tools may affect you, please contact us at [email protected].

This Privacy Policy was last updated on April 13, 2026, and is effective as of the same date.